MANU/TRAI/0060/2015

Department/Board : Telecom Regulatory Authority of India

Press Release No. : 49/2015

Date : 07.09.2015

Subject: Media and Communication

Industry: Telecom

TRAI Releases Report of the "Independent agencies engaged for Assessment of (i) Implementation and effectiveness of various regulations, directions and orders issued by TRAI in the interest of consumers and (ii) Customer Perception of Service through Survey.

TRAI has conducted Customer satisfaction survey through independent agencies for the assessment of Quality of Service being provided by the telecom service providers and collected customers views through survey for the assessment of (i) Implementation and Effectiveness of various regulations, directions and orders issued by TRAI in the interest of consumers and (ii) Customer perception of telecom service through surveys during the period from October, 2014 to March, 2015. The survey was carried out in the service areas of Himachal Pradesh, Jammu & Kashmir, Uttar Pradesh (East &West) in North Zone, West Bengal, North East, Bihar & Jharkhand in East Zone, Mumbai and Rest of Maharashtra in West Zone, Andhra Pradesh and Karnataka in South Zone in respect of Basic Telephone Service (Wire line), Cellular Mobile Telephone Service and Broadband Service.

2. Survey on Quality of Service Parameters:

As per the methodology of the survey, survey questionnaire has been framed to assess customer perception on service relating to the following seven quality of service parameters specified in the regulations

The satisfaction of the........