MANU/SMIS/0003/2021

Ministry : Securities and Exchange Board of India

Department/Board : Market Intermediaries Regulation and Supervision Department

Circular No. : SEBI/HO/MIRSD/MIRSD_CRADT/P/CIR/2021/675

Date : 30.11.2021

To,

All Debenture Trustees registered with SEBI

Dear Sir/Madam,

Publishing of Investor Charter and disclosure of complaints by Debenture Trustees on their websites

1. In order to facilitate investor awareness about various activities where an investor has to deal with DTs for availing various services, SEBI has developed an Investor Charter for DTs, inter-alia detailing the services provided to Investors, timelines for various DT services provided, Rights and Obligations of Investors and Grievance Redressal Mechanism.

2. In this regard, all the registered DTs shall take necessary steps to bring the Investor Charter, as provided at 'Annexure-A' to the notice of investor in non-convertible debt securities by way of:

a. disseminating the Investor Charter on their websites/through e-mail;

b. displaying the Investor charter at prominent places in offices etc.

3. Trustee Association of India (TAI) shall also disseminate the Investor Charter on its website.

4. Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, it has been decided that all the registered DTs shall disclose on their respective websites, the data on complaints received against them or in respect of non-convertible debt securities issuances dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure-'B' to this circular

5. These disclosure requirements are in addition to those already mandated by SEBI.