MANU/DGFT/0008/2016

Ministry : Ministry of Commerce and Industry

Department/Board : DGFT

Trade Notice No. : 14/2015

Date : 19.01.2016

Notification/ Circulars Referred : Trade Notice No. 12/2015 dated 13.01.2016 MANU/DGFT/0006/2016

Citing Reference:
Trade Notice No. 12/2015 dated 13.01.2016 MANU/DGFT/0006/2016Referred

To

All Regional Authorities
All Exporters/Importers
All Export Promotion Councils

Trade Facilitation Measures

In continuation of Trade Notice No. 12/2015 dated 13.01.2016, stressing the need to maintain absolute integrity and transparency in the functioning of all DGFT offices, attention is drawn to the fact that DGFT is moving towards an IT enabled paperless and personal contact free environment to achieve these objectives in a more comprehensive and complete manner. While these actions have been substantially undertaken and remaining actions will be taken in an expedited timeframe, the following steps are to be immediately implemented in all DGFT offices, including DGFT Headquarters in Delhi:

(i) Barring exceptions given below, no outside person (i.e. person not working in that office) will be required to enter any DGFT office including DGFT Headquarters henceforth.

(ii) All queries/submissions to be made to any DGFT office shall be made by e-mail to the officer/staff member concerned. All such e-mails will be replied to within 48 hours of their receipt and the matter resolved in the prescribed timeframe. Where further clarification, etc. is required, it will be indicated in the e-mail reply for suitable response by the applicant. All e-mails by the applicant shall be copied to the Head of the Office. The reply from the officer concerned shall also be copied to the Head of the Office, who will on a weekly basis review all such e-mails to ensure compliance with the above timeline and timely disposal of the matter. List of e-mail addresses of Heads of Offices is given below. For all functional areas where online facility/options are available, these may be preferably exercised by applicants.

(iii) In matters where physical submission is absolutely necessary, the applicant will dispatch the physical documentation by speed post with a copy o........