MANU/RMIC/0385/2015

Ministry : Reserve Bank of India

Department/Board : Department of Banking Regulation

Circular No. : DBR.RRB.BC.No.59/31.01.001/2015-2016
                   RBI/2015-2016/242

Date : 19.11.2015

All Regional Rural Banks

Dear Sir/Madam,

Internet Banking Facility for Customers of Regional Rural Banks

Presently, Regional Rural Banks (RRBs) are not permitted to provide internet banking facilities to their customers. With a view to enhancing customer service and taking into account demand for such services, it has been decided to allow RRBs to extend the facility of internet banking to their customers. The guidelines applicable to all the Regional Rural Banks are as follows:

I. Internet Banking (View only) facility

2. All RRBs which have implemented Core Banking Solution (CBS) and migrated to Internet Protocol Version 6 (IPv6) and complying with the guidelines prescribed in Annex-I to this circular may offer Internet Banking (View only) facility to their customers, without prior approval of RBI. In case, any service offered under 'view only' facility requires two-factor authentication or One Time Password (OTP), banks may adopt the security features prescribed in Annex II to this circular, as appropriate to such services.

3. The RRBs offering Internet Banking (View only) facility to their customers should ensure that the facility is strictly for non-transactional services such as balance enquiry, balance viewing, account statement download, request for supply of cheque books, etc. and no online fund-based transactions are allowed.

4. The RRBs have to report commencement of the service to the concerned Regional Office of RBI and NABARD within one month of operationalization of Internet Banking (View only) facility.

II. Internet Banking with Transactional facility

5. All RRBs which have implemented CBS and have also migrated to Internet Protocol Version 6 (IPv6) and fulfilling the following criteria may o........