Press Information Bureau

29.08.2016

Law of Medicine

The Health Minister launches "Mera Aspataal / My Hospital" initiative

MANU/PIBU/0722/2016

Shri J P Nadda, Union Minister of Health and Family Welfare launched the "Mera Aspataal / My Hospital" initiative at third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities at Tirupati, Andhra Pradesh.

The Health Minister informed that, ICT-based Patient Satisfaction System (PSS) "Mera Aspataal / My Hospital" for implementation in public and empanelled private hospitals, is envisaged to empower the patient by seeking his / her views on quality of experience in a public healthcare facility. He further added that a multi-channel approach will be used to collect patients' feedback i.e. web portal, mobile application, Short Message Service (SMS), Interactive Voice Response System (IVRS). "I am sure that 'Mera Aspataal', together with the Kayakalp awards, as part of "Swacchata Abhiyaan" will spur the States in a spirit of friendly competition to get highest ratings for all their facilities", the Union Health Minister added. The Health Minister further said that, Free Drugs Services Initiative, the Free Diagnostics Services Initiative, District Hospital Strengthening support, roll out of comprehensive primary health care, Quality Assurance Programme and the Kayakalp awards - all represent initiatives intended to reduce fragmentation of care, improve quality of care and reduce out of pocket expenses.

Appreciating the National Health Mission, Shri Kamineni Srinivas, Minister of Health, Medical and Family Welfare, Government of Andhra Pradesh, stated that health of Indians has taken a big leap with NHM. The Minister highlighted various steps taken for pregnant women, reducing Infant Mortality Rate, Maternal Mortality Rate and reducing out-of-pocket expenditure for the patients. He also appreciated the Centre's help for free drugs and diagnostics for the poor and telemedicine schemes. "There is an overall improvement in hospitals. We must learn from each other and improve our strategies collectively," the Minister said.

Union Health Minister also released operational framework on management of common cancers, Guidance Note for Outsourced Call Centre for tele-consultation, grievance redressal and providing information about schemes. Health Minister also gave away awards to states on basis of Health Indicators and Service Delivery. Best performing large states for decline in IMR was given to Haryana and West Bengal. In this category, best performing small states were Nagaland and Tripura. Similarly, for service delivery in public health facilities Tamil Nadu and Andhra Pradesh were awarded amongst large states and Sikkim and Himachal Pradesh were awarded amongst small states. Best performing Union Territory was Dadar and Nagar Haveli.

Tags : Hospital Healthcare facility Launch

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