National Consumer Disputes Redressal Commission

Crompton Greaves Limited and Ors. v. Daimler Chrysler India Private Limited and Ors.

MANU/CF/0209/2016

08.07.2016

Consumer

Vehicles purchased by company for officers’ personal use not excluded from consumer protection law

The National Consumer Disputes Redressal Commission held that vehicles purchased by a company for its directors for their personal use are not excluded from protections under the Consumer Protection Act 1986.

The NCDRC had received the query: “whether the purchase of a car or any other goods by a company for the use/personal use of its Director amounts to purchase for a commercial purpose, within the meaning of Section 2(1)(d) of the Consumer Protection Act”.

The Appellant, Crompton Greaves, had purchased two Daimler (Mercedes) cars for use by its directors, but defects were found and a complaint was registered before the Commission. Daimler claimed that since the cars were purchased for a commercial purpose, the Consumer Protection Act was inapplicable.

The Commission looked to the definition of ‘consumer’ under the Act and noted that emphasis was on the purpose for which goods were obtained and would be put to use for. It opined, “If a car or other goods are purchased or the services are hired or availed by a company for the personal use of its directors or employees, the purpose behind such acquisition is not to earn profits or to advance the business activities of the company.”

Occasional and incidental use of the cars by the directors or employees of the company for the purposes of company business would not lead to a conclusion that the same were purchased for a commercial purpose.

Relevant

Controls and Switchgear Company Ltd. v. Daimler Chrysler India Pvt. Ltd. and T and T Motors Ltd. MANU/CF/0188/2007
Laxmi Engineering Works v. P.S.G. Industrial Institute MANU/SC/0271/1995

Tags : consumer protection vehicles comercial use directors

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