Ministry of Commerce and Industry

31.10.2022

Customs

ICEGATE Helpdesk for redressal of RoDTEP related grievances

MANU/DGFT/0180/2022

1. Members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under RoDTEP Scheme, mechanism of "ICEGATE Helpdesk", which is available to the exporters 24*7 is functional. In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at icegatehelpdesk@icegate.gov.in. Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up.

2. In case the RoDTEP grievance continues, the exporter may approach the higher authority at email: jsdbk-rev@nic.in

3. This is issued with the approval of competent authority.

Tags : ICEGATE Helpdesk Redressal

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