21 November 2022


Notifications & Circulars

Reserve Bank of India

16.02.2016

Banking

Incognito visits to check banks’ customer service

MANU/RPRL/0061/2016

The Reserve Bank of India is set to undertake incognito visits to bank branches to check the culture towards customer complaints in banks. It will also review implementation of the Charter of Customer Rights, since its introduction in December, 2014.

Tags : Banks Customer complaints culture charter

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