26 May 2020

Notifications & Circulars

Reserve Bank of India



RBI releases Annual Report of the Banking Ombudsman Scheme


The Reserve Bank of India released the Annual Report of the Banking Ombudsman Scheme 2006: 2014-2015. Some highlights include receipt of 85,131 complaints, and a disposal rate of 96 per cent. From those, 87 awards were made, and 73 appeals referred to the Appellate Authority. The Scheme, launched in 1995, aims to provide ordinary bank users a quick and cost free resolution mechanism for complaints. It has seen a steady increase in numbers of complaints received: 70,541 received in 2012-2013 and 76,573 in 2013-2014. The full report can be read here.

Tags : Rbi ombudsman complaints 2015

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